Kenji Sato
Overall Experience
"Game development is chaotic, and managing beta feedback is usually a nightmare. Raafi Infotech built a phenomenal bug tracking portal for our community. Players log in with their Steam accounts, fill out a structured bug report, and attach screenshots. The backend magic Raafi wrote automatically parses the data, checks for duplicates, and creates a perfectly formatted ticket in our internal Jira system. They saved our QA team an unbelievable amount of time."
The Challenge
Our game's beta testers were submitting bug reports via email, Discord, and Twitter. We needed a single portal that would automatically format their reports and inject them into our Jira board.
Why Raafi Infotech
They didn't just build a form; they wrote a custom API middleware that automatically detects duplicate bug reports based on keyword analysis before it hits our Jira board.
Outcomes & Results
We eliminated hundreds of duplicate bug reports, allowing our programmers to focus strictly on fixing the actual code rather than organizing tickets.
Advice to Others
If you use internal tools like Jira or Slack, Raafi can build middleware that connects your public-facing portals directly into your existing workflow.
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