Fatima Al-Sayed
Overall Experience
"Raafi Infotech modernized our entire civic reporting process. They built a highly accessible public portal for our municipality. Citizens can quickly report infrastructure issues directly from their phones. The true brilliance, however, is the backend dashboard they built for our dispatch team. It aggregates the reports, automatically groups duplicate complaints about the same pothole, and generates optimized routing maps for our repair trucks. Outstanding civic software."
The Challenge
Local residents constantly complained about broken streetlamps and damaged sidewalks using Twitter, email, and voicemails. The sheer volume of unstructured data made it impossible to assign tickets to our municipal maintenance teams effectively.
Why Raafi Infotech
They built a mobile-first web app where a citizen can snap a photo of a pothole. The app automatically pulls the GPS coordinates and categorizes the repair urgency based on an AI image scan.
Outcomes & Results
Our repair response time dropped from two weeks to 48 hours, and citizen complaints about neglected infrastructure have plummeted.
Advice to Others
If you deal with the general public, the interface must be brutally simple. Raafi knows how to build software that anyone can use.
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