Verified Client
Overall Experience
"Deploying software for municipal government requires a deep understanding of accessibility and usability. Raafi Infotech built a fantastic civic reporting portal for our town. Citizens can simply snap a photo of a pothole, and the system automatically tags the GPS coordinates and routes the ticket to the correct public works department. The system is easy enough for our elderly residents to use, and it is fully compliant with accessibility laws."
The Challenge
Citizens were reporting potholes and broken streetlights by calling the city hall receptionist, who then had to manually email different public works departments.
Why Raafi Infotech
They understood that a government portal must be fully ADA accessible. They guaranteed the interface would pass strict accessibility audits, which was a legal requirement for us.
Outcomes & Results
The average time to repair a reported civic issue dropped from 14 days to just 3 days due to the automated routing logic.
Advice to Others
Focus heavily on accessibility. Raafi is excellent at building interfaces that work for everyone, including those using screen readers.
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