Lars Thorsen
Overall Experience
"Selling a $30,000 expedition requires a serious, robust booking platform. Raafi Infotech completely overhauled our reservation system. They built a highly sophisticated flow that securely captures the client's payment, and then gently guides them through the extensive medical and logistical forms required for polar travel. The system is incredibly stable and the backend reporting gives my expedition leaders a perfect manifest of gear and dietary needs."
The Challenge
Booking a polar expedition involves capturing extensive medical data, dietary requirements, and gear sizing. A standard checkout cart was completely inadequate for our needs.
Why Raafi Infotech
They built a multi-stage, save-and-resume checkout flow. Clients can pay their massive deposit and then return later to fill out the 10-page medical and gear questionnaires.
Outcomes & Results
We eliminated the endless back-and-forth emails required to gather passenger details. The automated system collects 100% of the required data before departure.
Advice to Others
If you have a complex onboarding process, break it into stages. Raafi can build excellent 'save and continue' workflows that don't overwhelm the user.
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