Michael Chang
Overall Experience
"This system has brought order to absolute chaos. We commissioned Raafi to build a centralized scheduling portal for our security dispatchers. The drag-and-drop calendar interface is incredibly intuitive, allowing us to assign guards to sites in seconds. The SMS integration is the real game-changer; when a schedule changes, the system texts the guard and logs their confirmation reply. The reliability of their code is outstanding."
The Challenge
Scheduling 200 security guards across 15 different sites using group chat messages was chaotic. We had missed shifts because guards didn't see schedule updates.
Why Raafi Infotech
They proposed integrating SMS notifications directly into the web application, ensuring that guards would instantly receive a text message the moment their shift was altered.
Outcomes & Results
Missed shifts due to miscommunication dropped to zero. We now have an undeniable digital paper trail of every schedule assignment and confirmation.
Advice to Others
If you need third-party integrations like SMS or email gateways, these guys are experts. Let them handle the technical heavy lifting.
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