Verified Client
Overall Experience
"Raafi Infotech truly listened to the unique needs of our non-profit organization. We needed a maintenance portal that was incredibly accessible. They designed a brilliant system where tenants can click on pictures of the issue (e.g., a dripping tap) rather than typing out long explanations. The backend organizes these requests by urgency and assigns them to our repair teams. It is a compassionate, thoughtful piece of software engineering."
The Challenge
Tenants in our non-profit housing units were reporting maintenance issues via voicemails, leading to lost requests, delayed repairs, and frustrated residents.
Why Raafi Infotech
They suggested a highly visual, icon-based reporting interface, ensuring that tenants with limited English proficiency could still easily report a broken pipe or heater.
Outcomes & Results
Emergency repair response times improved by 40%, and we finally have a clear data trail to justify our maintenance budget to the board.
Advice to Others
Think about your least tech-savvy user. Raafi is excellent at building interfaces that bridge language and technical barriers.
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